Privacy policy

This Privacy Policy applies to:

• Visitors to augment.mu and related Augment websites

• Augment account holders

• Members of business workspaces

• Users of Augment business tools

• Users of Augment automation and AI-assisted features

• Users of Augment developer tools

• Users who connect third-party services, including Google services, to Augment

Augment is primarily intended for businesses, professionals, and adult users.

The information we collect depends on how you use Augment.

Information you provide directly

This may include:

• Your name

• Email address

• Account information

• Business information

• Contact information

• Messages and support requests

• Information entered into forms

• Files and documents you upload

• Images and media you upload

• Workspace settings

• Business records

• Prompts and instructions submitted to AI-assisted features

Account and workspace information

If you create or join an Augment workspace, we may process information required to provide that workspace.

This may include:

• Workspace membership

• User roles

• Permissions

• Organization information

• Business records

• Customer information

• Documents

• Tasks

• Projects

• Workflow information

• Integration settings

• Content created inside the workspace

• Activity relating to the features you use

The organization controlling a workspace may determine which authorized users can access information within that workspace.

Technical and usage information

We may automatically collect limited technical information needed to operate, protect, monitor, and improve Augment.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Login activity

• Authentication events

• Pages or features used

• Error information

• Diagnostic information

• Security events

• Approximate usage patterns

We may collect information:

• Directly from you

• Through your use of Augment

• Through an organization or workspace you belong to

• Through third-party services that you choose to connect

• Through cookies and similar technologies

• Through technical logs generated while operating the service

When Augment accesses information from a connected service, it does so only after you or an authorized workspace administrator has enabled the relevant integration and granted the required permissions.

We use personal information to provide and operate Augment.

This may include using information to:

• Create and manage accounts

• Authenticate users

• Create and manage workspaces

• Provide websites and business applications

• Provide workflow and automation features

• Provide connected-service integrations

• Process user-requested actions

• Provide AI-assisted functionality

• Manage files and business records

• Respond to support requests

• Maintain service security

• Prevent abuse and fraud

• Diagnose technical problems

• Monitor reliability and performance

• Improve user-facing functionality

• Meet legal and regulatory obligations

We do not sell personal information.

Businesses may use Augment to store and manage operational information.

Depending on the tools enabled by the business, this may include:

• Customer information

• Employee information

• Orders

• Bookings

• Projects

• Tasks

• Documents

• Business communications

• Website content

• Product information

• Workflow information

• Business analytics

Where a business uses Augment to process information relating to its own customers, employees, contractors, or other individuals, that business may act as the controller of that information.

Augment may process such information on behalf of the business in order to provide the requested software and services.

Workspace administrators may be able to:

• Invite users

• Remove users

• Assign roles

• Manage permissions

• Configure integrations

• Access workspace information

• Configure workflows

• Manage connected services

• Manage organizational settings

If you use Augment through an organization, information you store within that organization's workspace may be accessible to authorized workspace administrators.

Augment may provide AI-assisted functionality, including:

• Assistants

• Agents

• Content generation

• Summarization

• Analysis

• Classification

• Recommendations

• Workflow automation

• Draft generation

• Business process assistance

When you use an AI-assisted feature, Augment may process information you intentionally provide or authorize Augment to access.

This may include:

• Prompts

• Instructions

• Documents

• Workspace information

• Business records

• Files

• Information retrieved from a connected service

This information is processed only as necessary to provide or improve the user-facing feature that you requested or enabled.

Augment does not sell prompts, model outputs, uploaded content, or connected-account data.

Some AI-assisted features may require information to be transmitted to an AI service provider.

Where this occurs:

• Only information reasonably necessary to provide the requested feature is transmitted.

• The information is transmitted for the purpose of performing the requested user-facing feature.

• Augment does not authorize the provider to use that information for unrelated advertising or data brokerage purposes.

• Augment does not use Google Workspace API data to train generalized or non-personalized AI or machine-learning models.

Users remain responsible for reviewing AI-generated outputs before relying on them for important business, legal, financial, operational, or other decisions.

Augment may allow users to connect supported Google services using Google OAuth.

Examples of Google services that Augment may support include:

• Google Sign-In

• Google Calendar

• Google Meet functionality through supported Google APIs

• Google Drive

• Gmail or email-related workflows where separately enabled

• Other Google Workspace services where explicitly supported by an Augment feature

The exact Google data Augment can access depends on:

• The Google service you connect

• The permissions you grant

• The feature you enable

• The OAuth scopes requested for that feature

Augment does not access Google user data unless you authorize the relevant permissions.

If you use Google to sign in to Augment, Google may provide information such as:

• Your name

• Email address

• Google account identifier

• Profile image

Augment uses this information to:

• Authenticate your account

• Associate your Google identity with your Augment account

• Identify you within your workspace

• Provide account-related functionality

If you connect Google Calendar, Augment may access calendar information required by the scheduling features you enable.

Depending on the permissions you grant, this may include:

• Calendar identifiers

• Event titles

• Event descriptions

• Event dates and times

• Availability information

• Attendees

• Meeting information

• Event metadata

Augment may use this information to provide user-facing features such as:

• Showing availability

• Creating bookings

• Creating calendar events

• Updating calendar events

• Scheduling appointments

• Managing meeting times

• Creating supported Google Meet-enabled events

• Synchronizing bookings with a connected calendar

• Performing scheduling workflows explicitly enabled by the user

Augment does not use Google Calendar information for advertising, data brokerage, or unrelated profiling.

Where Google Drive functionality is enabled, Augment may access files, folders, file metadata, or storage locations that the user selects or authorizes.

This information may be used to:

• Open user-selected files

• Store requested files

• Create documents

• Maintain business records

• Attach documents to workflows

• Synchronize authorized files

• Perform user-requested automations

Augment accesses Google Drive information only to provide functionality requested or enabled by the user.

Where an Augment feature explicitly requires Gmail or email-related access and the user grants the relevant permissions, Augment may process email information necessary for that feature.

Depending on the feature and permissions granted, this may include:

• Email addresses

• Message content

• Message metadata

• Thread information

• Drafts

• Attachments

Such information may be used only for user-facing functionality such as:

• Displaying authorized email information

• Drafting responses

• Sending messages requested by the user

• Processing a user-configured workflow

• Creating business records from messages

• Supporting an AI-assisted action explicitly initiated or enabled by the user

Gmail data is not used for advertising or unrelated profiling.

Augment accesses Google user data only after the user grants permission through Google's OAuth authorization process.

Augment requests permissions based on the functionality being provided.

We aim to request only the Google permissions reasonably necessary for the feature being used.

You may choose not to grant optional permissions, although some features may then be unavailable.

Google user data is used only to provide or improve user-facing functionality that the user has explicitly requested, configured, or enabled.

Examples include:

• Authenticating a user

• Scheduling an event

• Synchronizing a booking

• Creating a meeting

• Accessing a user-selected file

• Storing a requested file

• Performing a workflow

• Drafting a message

• Sending a user-requested message

• Performing an AI-assisted action explicitly requested by the user

Augment does not use Google user data for unrelated purposes.

Augment may use information obtained through Google Workspace APIs as part of AI-assisted functionality where the user explicitly invokes or configures a feature that requires that information.

In those cases, relevant information may be transmitted to an AI service provider solely to perform or improve the user-facing feature requested by the user.

Augment does not use information obtained from Google Workspace APIs to develop, improve, or train generalized or non-personalized artificial intelligence or machine-learning models.

Augment also does not authorize third parties to use Google Workspace API data to train generalized or non-personalized AI or machine-learning models.

Google user data may only be processed for the user-directed feature or appropriate access purpose for which the user granted permission.

Augment's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Augment does not use Google user data for:

• Targeted advertising

• Personalized advertising

• Retargeted advertising

• Interest-based advertising

• Selling information to data brokers

• Providing information to information resellers

• Determining credit-worthiness

• Lending decisions

• Building unrelated data profiles

• Training generalized or non-personalized AI or machine-learning models

Augment uses Google user data only to provide or improve user-facing features that the user has requested or enabled.

Augment may process Google user data temporarily or persistently where storage is necessary to provide a feature requested by the user.

Examples may include:

• Storing a calendar event identifier to maintain synchronization

• Storing an authorized business record created from a Google service

• Storing files the user explicitly chooses to place within an Augment-managed workflow

• Storing integration configuration required to maintain a connected service

• Storing information necessary to complete an automation

Augment does not intentionally retain Google user data for longer than reasonably necessary for the user-facing purpose for which it was obtained.

Where feasible, Augment accesses Google data only when the relevant feature requires it.

Augment may store OAuth access tokens, refresh tokens, or related authorization information where necessary to maintain a connected Google integration.

These credentials are used only to access the Google services and permissions authorized by the user.

Access to these credentials is restricted to the systems and services necessary to provide the integration.

Augment does not sell OAuth tokens or disclose them for advertising purposes.

Augment does not sell Google user data.

Google user data may be shared only where necessary to provide the user-facing service, including with:

• Infrastructure providers

• Cloud hosting providers

• Database providers

• Storage providers

• AI service providers where an AI-assisted feature is explicitly requested

• Workflow-processing providers

• Authorized members or administrators of the user's workspace where the data forms part of that workspace

• Authorities where disclosure is legally required

Third-party providers may receive only information reasonably necessary to perform their function.

Augment does not transfer Google user data to third parties for advertising, data brokerage, unrelated analytics, or generalized AI training.

You may revoke Augment's access to your Google Account at any time through your Google Account permissions.

Where supported, you may also disconnect the Google integration from within Augment.

Disconnecting prevents Augment from obtaining additional data through the revoked authorization.

Disconnecting an integration does not automatically delete information previously stored as part of a feature you used.

You may separately request deletion of eligible stored personal information.

You may request deletion of personal information associated with your Augment account by contacting:

hello@augment.mu

Where technically and legally possible, we will delete or anonymize personal information following a valid request.

We may retain certain information where necessary for:

• Legal obligations

• Accounting obligations

• Fraud prevention

• Security

• Dispute resolution

• Enforcement of agreements

We may need to verify your identity before processing a deletion request.

Augment may share information with service providers where necessary to operate the service.

These may include providers for:

• Cloud hosting

• Database infrastructure

• File storage

• Authentication

• Email delivery

• Monitoring

• Security

• Analytics

• Workflow processing

• AI processing

• Error tracking

These providers may process only information reasonably necessary to provide their services to Augment.

We do not authorize service providers to sell personal information processed on our behalf.

Augment may use third-party infrastructure and software providers to operate its services.

Information may therefore be processed by providers located outside Mauritius.

Where personal information is processed internationally, Augment takes reasonable steps to use providers that maintain appropriate technical, organizational, contractual, or legal safeguards.

Augment may use cookies and similar technologies to:

• Maintain user sessions

• Authenticate accounts

• Protect the service

• Remember user preferences

• Understand feature usage

• Diagnose technical problems

• Improve reliability

Some cookies are necessary for Augment to function.

You can control cookies through your browser settings, although disabling essential cookies may prevent authentication or other features from functioning correctly.

Augment may use analytics, error-monitoring, logging, and observability tools to understand how the service is used and to diagnose technical problems.

Information processed through these tools may include:

• Page usage

• Feature usage

• Device information

• Browser information

• Error events

• Performance information

We do not use Google Workspace API data for targeted advertising through analytics providers.

Augment retains information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• Whether your account remains active

• Whether your workspace remains active

• Whether a connected integration remains active

• Whether the information is required for an active workflow

• Whether information is required for security purposes

• Contractual obligations

• Accounting requirements

• Legal obligations

• Dispute resolution requirements

Information that is no longer reasonably required may be deleted or anonymized.

Augment uses technical and organizational measures designed to protect personal information and connected-service data.

These measures may include:

• Access controls

• Authentication controls

• Encrypted network communications

• Restricted infrastructure access

• Logging and monitoring

• Role-based access controls

• Secure credential storage

• Security reviews

• Operational safeguards

No online service can guarantee absolute security.

If you believe your account, workspace, or connected service has been compromised, contact:

hello@augment.mu

Depending on the laws applicable to you, you may have rights relating to your personal information.

These may include the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion

• Request restriction of processing

• Object to certain processing

• Withdraw consent where processing relies on consent

Requests may be submitted to:

hello@augment.mu

We may need to verify your identity before fulfilling certain requests.

If you use Augment to process information belonging to other individuals, you are responsible for ensuring that you have the right to process that information.

You are responsible for:

• Providing appropriate privacy notices where required

• Obtaining consent where required

• Managing workspace permissions appropriately

• Using connected services lawfully

• Ensuring that authorized users access only information they are permitted to access

Augment is primarily intended for businesses, professionals, and adults.

We do not knowingly allow children to create standard Augment business accounts or knowingly collect personal information directly from children through those accounts.

If you believe that a child has provided personal information to Augment improperly, contact:

hello@augment.mu

Augment operates from Mauritius, but some infrastructure and service providers may process information in other countries.

Where personal information is transferred internationally, Augment takes reasonable steps to use service providers and safeguards appropriate to the nature of the information and applicable legal requirements.

Augment may disclose personal information where required by applicable law, regulation, court order, or lawful governmental request.

We may also disclose information where reasonably necessary to:

• Protect the security of Augment

• Investigate fraud

• Prevent abuse

• Protect users

• Enforce applicable agreements

Augment may update this Privacy Policy as the platform, integrations, legal requirements, or data practices change.

The current version will be published on this page together with its effective date.

Where required, we will provide additional notice of material changes.

Our privacy disclosures will be updated when the way Augment accesses, uses, stores, or shares Google user data materially changes.

For privacy questions, access requests, deletion requests, questions about connected accounts, or other privacy-related matters, contact:

Augment
Mauritius
hello@augment.mu

Website: augment.mu